This page is the short version. The full wording is in the Terms; if the two ever disagree, the Terms are what you have agreed to and this page is the one that is wrong. Tell us and we will fix it.
Cancelling
Cancel yourself, in the Stripe billing portal: use the Manage subscription link at the foot of any receipt Stripe has emailed you. One button, any time of day. You do not have to email us first, and there is nobody you have to get past.
Cancelling stops the next payment. It does not end the period you have already paid for — atdesk keeps working until that period runs out, and then stops. We do not refund the unused part of a period you have started, unless one of the sections below applies.
The free trial
The trial is 14 days and we take card details at the start.
- Cancel at any point in those 14 days and you are not charged. Nothing is taken and nothing is owed. Use the same portal link above.
- Do nothing and the first payment is taken on day 15 — £8 — and then on that same date each month.
We email you 3 days before the trial ends, to the address Stripe holds for you, saying the date and the amount and how to stop it. Stripe tells us when to send it, so the reminder follows the real trial end even if it moves.
Your legal right to change your mind
If you are buying as a consumer rather than for a business, you have a statutory right to cancel a contract made at a distance within 14 days. That right exists whatever this page says, and we do not ask you to give it up.
Two things worth knowing about how it fits with the trial:
- The 14 days runs from when you sign up, not from when the first payment is taken. So it overlaps the free trial rather than following it. In practice, cancelling during the trial gets you the same outcome with less correspondence.
- Pairing your first phone is you asking us to start supplying the service straight away. Doing that inside the 14 days can reduce what you get back, because you would pay for the part you had used.
To use this right, email inbox@exceedity.com and say you are cancelling under your 14-day right. There is no form.
If you bought atdesk for a company, this section is not yours — but the next one is.
"We do not charge you for a month that was broken"
That sentence is on our sales page. Here is what it means, so you can hold us to it.
What counts as broken. A month is broken if, for a good part of it, atdesk could not do the thing you pay for: show your live Claude Code session on your phone, and — if you enabled it — let you type into it. It counts whether the cause was our relay, an atdesk update, or a Claude Code release changing something we read. atdesk works by reading and driving software we do not control, and a release from someone else can break it overnight. That is our risk to carry, not yours.
It is not broken because your computer was switched off or asleep, because you turned VS Code's debugging port off (typing needs it; reading and notifications do not), or because your own Claude subscription lapsed.
Who decides. We do. There is no adjudicator, and you should know that before you rely on this. Our rule is that we take your word for it: tell us a month was broken and we refund it. If we think you are wrong we will refund you anyway and tell you why we disagreed. If that keeps happening we will end your subscription rather than keep refunding it — we would rather stop taking your money than keep selling you something that does not work for you.
How to claim. Email inbox@exceedity.com and say which month. That is the whole process. If it is easy, paste the output of vsr setup --check or vsr status — they name the layer that failed, which helps us fix it for everyone. It is not a condition of the refund and we will not ask twice.
By when. Any time up to your next payment after the month in question. If you miss that, ask anyway — we would rather refund a late claim than have you tell people we did not.
What you get. The whole £8 back on the card that paid it. The price includes VAT, so a refund is the full amount you were charged.
If it stays broken. If three months in a row are broken, we will refund all three and tell you to cancel. We will also say so on the status page rather than let you find out on a train platform.
What happens to your computer
Cancelling does not touch it. atdesk stops working because the relay stops carrying your install — the software stays on your machine until you remove it, and we would rather say that here than let you discover it.
There is not yet a single command that removes everything. vsr uninstall removes only the login item. Today, removing atdesk fully means:
vsr stop— stops the background service. Whether you need this depends on your system. On macOS,vsr uninstallin step 2 unloads the job and the service does stop — runningvsr stopfirst is simply harmless. On Windows,vsr uninstallremoves the logon task but leaves the running process going until you reboot, so this step is necessary and it tells you so on screen.vsr uninstall— removes the login item.vsr vsrd uninstall— removes the transport daemon's login item. It is a separate one.- If you enabled VS Code's debugging port at setup, turn it off: delete the
remote-debugging-portentry from~/.vscode/argv.jsonand restart VS Code. Do this before step 5 — the tool that does it lives in the install directory. - Delete what you want gone:
~/.config/vscode-remote(your settings, your computer's identity key, the loopback certificates and the list of paired phones), the install directory and the~/vscode-remote-currentlink that points at it, thevsrcommand itself (~/.local/bin/vsron macOS,%LOCALAPPDATA%\Microsoft\WindowsApps\vsr.cmdon Windows), the logs (~/Library/Logs/vscode-remote.logandvsrd.logon macOS,%LOCALAPPDATA%\vscode-remote\logson Windows), and the extension link at~/.vscode/extensions/vscode-remote-claude. - Delete the atdesk icon from each phone's home screen. Your phone's key lives in that app's storage and goes with it.
Before you do step 5. It deletes your computer's identity key. Every phone you have paired is pinned to it, so if you ever come back you will re-pair each one at the computer. If that is a maybe rather than a no, keep your
vsr backupfile and delete the folder.
We are building one command that does all of this. Until it ships, this list is what is true.
What happens to your record
- On our relay. Your install keeps a small record: an id, a hash of its access token (never the token itself), who it belongs to, when it was created, when it first connected, and roughly when it was last seen — accurate to about fifteen minutes, because we deliberately write that rarely. There is also a log line for each of those events. Cancelling stops the install working. We delete the record automatically 90 days after your subscription ends, and if you want it gone sooner, email inbox@exceedity.com and we will delete it.
- Things that do expire by themselves: an invite code you never redeemed expires 14 days after it is issued and stops working. An install that never once connected is deleted after 7 days, and 90 days after a subscription ends the install record goes too.
- What we could never see anyway. Your session content is encrypted between your computer and your phone. The relay forwards it without decoding it and holds nothing in transit beyond a short in-memory buffer for a phone that has briefly dropped off. There is no archive of your work for us to delete, because there was never one to keep. The Privacy Notice has the detail.
- At Stripe. Stripe holds your billing record — name, email, payment method and invoices — and keeps it after you cancel, because invoices have to be kept for tax. We never see your full card number.
- Your Claude subscription is separate. atdesk does not include, resell or proxy Claude; you need your own Anthropic subscription. Cancelling atdesk does not cancel that, and cancelling that does not cancel atdesk.
Contact
inbox@exceedity.com. A person reads it. We answer within 3 working days.
Refunds go back to the card that paid. Once we have issued one, how quickly it shows up is between Stripe and your bank.
Exceedity Ltd, company number 14683104, registered in England and Wales. Registered office: Willoughby House, 2 Broad Street, Stamford, United Kingdom, PE9 1PB. VAT number GB437416589. This policy is governed by the law of England and Wales.